Fuze is a cloud communications and contact center platform, built for the enterprise.
Our intuitive, all-in-one platform enables a seamless transition between calling, meeting, chatting, and sharing, powered by the industry-leading intelligent cloud architecture. Fuze modernizes the communications experience and empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device.
Calling
Built on an intelligent, high-definition cloud voice architecture, Fuze powers the highest-quality calling experience that is secure and reliable on a global scale. As a legacy on-premises PBX alternative, it’s enterprise-grade calling that goes beyond voice by seamlessly integrating with video and real-time content sharing. This all takes place right within the calling experience, on any device, with one single carrier network.
Meetings
Fuze offers enterprise-grade HD audio and video conferencing for meetings with up to 1,000 participants with dynamic screen and content sharing. It’s a consistent collaboration experience across any
device—desktop, mobile, browser, and conference room systems—and
it’s integrated into the way you work with industry-leading presence and calendar integrations for Google and Office365.
Contact Center
Fuze offers cloud contact center solutions to meet a variety of needs, ranging from basic to extremely complex. From dynamic call routing to the whisper feature for real-time training, Fuze empowers call centers to take unparallelled care of their customers. For voice-only contact centers, we offer natively-built Fuze Contact Center and for more complex, omni-channel requirements, we leverage our partnerships with Five9 and NICE+inContact.
